Services for your tools, from design to after-sales
From the first conversation to after-sales, we support you at every stage of the job.
The customer and their needs? At the centre of everything.
For us, customer service goes beyond support: it is partnership and ongoing collaboration.
We follow you at every stage: we study the machining and production cycle with you, design and manufacture the tool, then stay by your side with the digital passport and after-sales support. And every improvement becomes the starting point for the next project.
Consultancy and custom tools: every project starts with a conversation
Even before the tool, we study your production cycle with you. Then we design and manufacture the right solution.
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Phase 1 · Analysis and optimisation
We analyse your production cycle
We start by listening: we look at the machining, the tools in use and the production cycle with you. That way the goal is defined early, at the design stage.
- Less downtimeMore productive machine hours
- Faster cyclesFewer set-ups and tool changes
- Consistent qualityReliable finishes, piece after piece
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Phase 2 · Design
We design the custom tool
Our technical department designs the solution around the real needs of your machining.
Nothing is left to chance- Materials
- Performance
- Lead times
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Phase 3 · Production
We manufacture it and follow it through to delivery
We make the tool in our plant in Caprino Veronese.
There is only one goal: making everything work, at its best.
Tell us about your project
The tool's digital passport: everything in one scan
With the Tool Digital Passport you scan the QR code on the tool and access information, drawings and digital content, anywhere and at any time.
How it works
Maximum efficiency? On your smartphone.
Quick reference
Information, drawings and technical details in one place, always up to date.
Complete spare parts list
See every component of your tool and know straight away which spare part to ask us for.
Digital content
Image gallery, manuals and demo videos always at hand.
After-sales support: we stay by your side
Our work does not end at delivery. When the tool is in the machine, you have a technical contact who knows it.
Technical support
We help you use and fit the tools and answer your questions in production.
Tool care
Practical advice to keep your tools efficient over time.
Find out how
Any questions about our services?
Answers to the questions we are asked most often. For anything else, write to us.
Ask the team a questionCan I request a custom-designed tool?
Yes. Every custom tool starts with a conversation with our technical department: we start from your machining needs and design materials, performance and lead times on that basis.
What is the Tool Digital Passport?
It is the digital identity of your tool: by scanning the QR code on the tool with your smartphone you access drawings, technical details, spare parts, manuals and videos, anywhere and at any time.
Do you offer support after purchase?
Yes. We support you in using and caring for the tools and answer your technical questions in production.
Can you help us optimise production?
Yes. We analyse machining, tools and production cycles with you to find where to save time and improve finish quality.
How do I request a service?
Write to us using the contact form or at info@caul.it.
Ready for your #CaulToolExperience?
Tell us about your machining: together we will find the right tool and service.